Volume 7, Issue 10 (2013)

• Full Length Research Paper

  The relations of organizational characteristics, customer-oriented behavior and service quality

  Chen Mei-Liang * and Chen Kuang-Jung

  [View Abstract] [View PDF] pp. 1-16 (462 KB)

• Full Length Research Paper

  Situation and possibilities of improvement of voluntary pension insurance in Serbia as a developing country

  Nebojsa Zarkovic *, Dragan Mrksic and Milimir Lisov

  [View Abstract] [View PDF] pp. 1-12 (550 KB)

• Full Length Research Paper

  The impact of the global crisis on ethical leadership: A case study of the South African public sector

  Nirmala Dorasamy

  [View Abstract] [View PDF] pp. 1-10 (283 KB)